Frequently Asked Questions
Everything you need to know about our premium artisanal blends.
Where does Charleston Tea source its ingredients?
We source our tea leaves from sustainable estates in South Carolina and around the globe, ensuring every blend meets our high standards for freshness and ethical farming.
How long will it take for my tea to arrive?
Standard shipping typically takes 3-5 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
Are your tea bags compostable?
Yes, our pyramid tea sachets are made from plant-based, biodegradable materials that are fully compostable and free from microplastics.
What is your return policy for food products?
Due to the perishable nature of tea, we cannot accept returns on opened products. However, if your order is damaged or incorrect, please contact us within 14 days for a full replacement or refund.
Do you offer wholesale opportunities for cafes or retailers?
Absolutely. We offer competitive wholesale pricing and bulk packaging for hospitality partners. Please reach out through our contact page to receive our current catalog.
How should I store my tea to maintain freshness?
To preserve the delicate flavors and aromas, we recommend storing your tea in a cool, dry place away from direct sunlight and strong odors, ideally in the airtight tin provided.