Returns & Exchanges
At Charleston Tea, we take pride in the quality of our small-batch blends and want you to be completely satisfied with every sip. If your order does not meet your expectations, we offer a hassle-free return process for all unopened tea products and accessories within 30 days of purchase.
Initiate Your Request
Contact our support team with your order number and the reason for the return to receive a Return Authorization and a prepaid shipping label.
Prepare Your Package
Carefully pack the unopened tea tins or accessories in their original packaging to ensure they are protected during transit back to our facility.
Ship It Back
Affix the provided shipping label to your package and drop it off at any authorized carrier location; we will track the shipment until it arrives.
Receive Your Refund
Once our quality control team inspects the returned items, we will issue a full refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing